Return and Refund Policy

Welcome to Alfa Solution! Thank you for choosing us for your refurbished laptop needs. This Return and Refund Policy outlines the terms and conditions for returning or replacing products purchased from our website or store.

1. Return and Replacement Policy

We at Alfa Solution strive to ensure customer satisfaction by delivering high-quality refurbished laptops. In the rare instance that you encounter any issues with your product, our return and replacement policy is as follows:

  • Eligibility: Customers can initiate a return and replacement request within 15 days from the date of delivery.

  • Conditions for Return: The product must be returned in the same condition as it was delivered. This includes:

    • Original packaging.

    • All included accessories, manuals, and warranty cards.

    • Proof of purchase or invoice.

  • Reasons for Return:

    • The product is defective or malfunctioning.

    • The product delivered does not match the description or specifications of the order.

    • Visible physical damage at the time of delivery.

2. Process for Return and Replacement

  1. Initiate Request: Contact our customer service team at 087574 22276 or email us through the form on our website at https://alfasolution.co.in.

  2. Inspection: Once the return request is approved, we will arrange for the product to be inspected by our team.

  3. Replacement: After verification, a replacement product will be provided within 2 days and same will be delivered within 4-10 days. If the requested replacement is unavailable, you may choose an alternative product of equal value.

  4. Shipping Costs: Alfa Solution will bear the cost of return shipping for products with verified issues.

3. Refund Policy

Please note that Alfa Solution does not provide refunds under any circumstances. Our policy exclusively offers return and replacement services for eligible products.

4. Exceptions to Policy

The following scenarios are not covered under our return and replacement policy:

  • Damage caused by misuse, mishandling, or unauthorized modifications.

  • Products returned without original packaging and accessories.

  • Issues reported beyond the 15-day return window.

5. Contact Information

For any queries or assistance regarding our return and replacement policy, feel free to reach out to us:

We appreciate your understanding and cooperation. Thank you for choosing Alfa Solution for your refurbished laptop needs.